Online form
Have feedback or a complaint? Use our form below.
Feedback and complaints »Contact us
We love hearing from you!
Choose one of the ways below to contact us. If your bus is running really late, hasn't turned up or a serious incident has occured, contact us on 0800 205 305.
Phone
Our call centre is available 24/7. Freephone 0800 205 305 to talk to one of our customer service representatives now.
Call us »Do you want to ask a question? Send us an email. Our emails are monitored Monday-Friday between 8am and 4.30pm.
Email us »Customer Service Counter
Come and see the team at the BUSIT counter inside the Transport Centre. We’re open Monday to Friday 8am-4.30pm.
The Transport Centre is situated on the corner of Bryce Street and Anglesea Street, Hamilton.
Our BUSIT Facebook page is checked during business hours (8am-5pm, Monday-Friday).
We use it to share information about our operations, events and upcoming promotions. We welcome your comments and encourage discussion. We ask that you are polite and respectful with your comments and views. Once comments are posted, Waikato Regional Council reserves the right to delete or ban users for comments, images or links that contain any of the following;
- offensive language
- personal attacks of any kind
- improper comments that target any ethnic, racial, or religious group
- spam or include certain links to other sites
- infringe on copyrights or trademarks
- trolling - a Facebook term used for a person who purposefully attempts to aggravate, blame or direct abuse to get a response from you in order to inflame a situation further
- any other material we deem to be inappropriate