SuperGold card

What is the SuperGold card?

The SuperGold card was launched in August 2007 and is available to all eligible New Zealanders aged 65 years or over and those under this age who receive the New Zealand Superannuation or the Veterans Pension. The card provides access to a wide range of business discounts, government and local authority services, entitlements and concessions.

Visit the SuperGold(external link) website to find out more.

Which bus services can the SuperGold card be used on?

SuperGold Cards can be used off-peak on any of the following services:

The above services provide bus travel to Super Gold card holders between 9am - 3.00pm and then again from 6.30pm until the end of service, Monday to Friday and all day Saturday/Sunday and public holidays. If you travel outside these hours you will need to pay the full fare. Click here for more information on fares, including 60+ BUSIT card.

Remember to present your SuperGold card to the driver when boarding the bus.

Questions and answers

Q. What transport concessions will be available to SuperGold Card holders?
A. Card holders will be entitled to free off-peak public transport services within a region.

Q. What services will be free?
A. SuperGold Card holders can access free travel on scheduled off-peak bus, rail and harbour ferry services. (Note that rail and harbour ferry services are not available in the Waikato region.)

Q. What times are ‘off-peak’?
A. Off-peak hours for SuperGold Card holders are 9am to 3pm and 6.30pm to the end of service on weekdays, and any time on weekends and public holidays.

Q. Will I need to show any identification to travel for free?
A. You will only need to show your SuperGold Card to the bus driver. If you do not have a SuperGold card you will not be able to travel for free. No other identification will be accepted if you don’t have your card.

Q. Will I be asked to provide any other information?
A. The driver may ask how far you are travelling – this is to help Waikato Regional Council monitor the use of their services by SuperGold Card holders.  

Q. What if the driver doesn’t accept my card?
A. Drivers have been instructed to accept all valid SuperGold Cards for free travel on eligible services. If you experience any difficulties using your card on eligible services please contact us.

Q. Is free travel also available for long distance travel?
A. No. Funding applies only to public transport travel within a region. It will have the same service coverage as a region’s existing public transport services.

Q. Will there be any differences in the free services offered from region to region?
A. Yes. Regions already have different existing public transport services, including the availability of different modes, frequency of services and area coverage. There will also be differences in availability, particularly between urban and rural areas.

Q. Will this mean an increase in the amount of public transport services available?
A. No. Public transport in New Zealand currently has spare off-peak capacity which will be able to meet increased demand in the off-peak periods.

Q. What about disabled users of public transport?
A. While there are some SuperGold Card holders with a disability who are unable to use conventional scheduled public transport, a growing proportion of the urban bus fleet now have super-low floors which are more accessible, while train and ferry services are also increasingly accessible for people with disabilities. (Note that rail and harbour ferry services are not available in the Waikato region.)

Q. Do international pensioners receive this concession?
A. No. This policy is only for New Zealand residents who hold a SuperGold Card.

Q. How much is this initiative costing?
A. In Budget 2008 Government announced $72 million in funding over the next four years ($18m per year) to provide free off-peak travel for SuperGold Card holders. This funding includes a 100 per cent transport subsidy for card holders, plus administration and set-up costs.

Q. How can I get a SuperGold Card?
A. The SuperGold Card is available to all New Zealanders aged 65 years and over who are permanently resident in New Zealand. It is automatically issued to those who receive the New Zealand Superannuation or the Veterans Pension.

If you have not received your card, or if you have misplaced it, call the SuperGold Card Centre on 0800 25 45 65, email or download a copy of an application at the SuperGold website(external link). You can also apply for a card at any Work and Income service centre.