You have the right to:

  • be treated with respect
  • friendly and courteous service
  • a safe, clean and comfortable environment in which to wait and prepare for travel.

You are responsible for:

  • respecting other peoples' rights
  • your own good behaviour
  • reporting if you see anyone damaging a bus or the Transport Centre
  • paying the correct fare
  • showing valid ID to qualify for a discounted fare
  • following any reasonable instructions from the driver and/or any city or regional council representative and/or any security or NZ Police officer
  • using the Transport Centre only for catching a bus or meting an arriving passenger from a bus. 

This means that on the bus and at the Transport Centre you will not:

  • threaten, bully or harass other people
  • swear or use bad language
  • eat, drink, smoke, vape or put your feet up on seats on the bus
  • play loud music- use headphones instead
  • spit or litter
  • tag, graffiti or damage anything
  • consume alcohol
  • loiter or 'hang around' or skateboard at the Transport Centre.
If you do not comply with this Code of Conduct it may result in prosecution and/or removal of your right to use the bus and/or the Transport Centre.