A B C F J L M O P R S T W

Alcohol

You may not consume alcohol while travelling on a bus. This is in accordance with the Transport Act and there are no exceptions.

Animals

The only animals permitted on our bus services are official assistance dogs.We take all assistance dogs on board our buses, including hearing dogs, seeing dogs, dogs for epilepsy and other medical conditions. Please carry the appropriate identification cards from recognised organisations with you when you travel. The driver may ask for this upon you boarding the bus.

Bike racks

Bike racks are available on these services: 20 Cambridge, 21 Northern Connector, 22 Morrinsville/Paeroa, 23 Raglan, 24 Te Awamutu and TC Taupō Connector. There are no bike racks on Hamilton buses. Use of the rack, including loading and unloading of bicycles is the responsibility of the passenger. There is no additional charge for the carrying of a bicycle on this bus. Click here to see more about bike racks. 

Bus for FREE with a SuperGold Card

Free bus travel is provided to SuperGold card holders from 9am - 3.00pm and then again from 6.30pm until the end of service, Monday to Friday and all day Saturday/Sunday and public holidays. More information can be found here

Bus stops

Hamilton City buses can only stop at official Hamilton City bus stops. These bus stops are clearly signposted. Please do not request your driver to stop elsewhere. All bus stops are listed on each bus route page on our website.

Some regional bus services operate a hail and ride service, where the bus will stop to pick up or drop off passengers where it is safe to do so. Please contact the BUSIT team at the Transport Centre on 07 859 0509 to ask about hail and ride locations. 

Call us

0800 205 305 is BUSIT's free timetable and general enquiry phone line. Operators are available 24 hours a day, seven days a week.

CCTV

CCTV cameras are present on many buses for safety and security. These take both audio and visual recordings.

 

Fireworks

Fireworks are not permitted on buses.

 

Journey Planner

Use the Journey Planner to find the best way to your destination. Enter where you want to travel to and from and Journey Planner will give you a list of options with bus routes, times and bus stop locations.  

Bus timetables and maps are also available online, from the BUSIT counter at the Hamilton Transport Centre or request from 0800 205 305.

If you have problems with the Journey Planner, you can always ring us or go directly to Google Maps - which is where the Journey Planner information is derived from.

Lost property

No responsibility will be accepted by the bus companies or Waikato Regional Council for lost property. If you find a lost article in the bus, please give it to the driver. If you've lost an article on a bus, phone the BUSIT team at the Hamilton Transport Centre on (07) 859 0509 to enquire about your item.  

We try our best to get lost property back to owners. We hold all lost property for one month.  

Mobility scooters

Mobility scooters are not permitted on buses.

Other services

Inter-regional services

  • InterCity Group – Hamilton to Auckland (and Auckland Airport), Napier, New Plymouth, Palmerston North, Rotorua, Taupo, Tauranga, and Wellington.
  • Minibus Express - airport shuttle - Hamilton to Auckland and Auckland to Hamilton.
  • Super Shuttle – Hamilton airport shuttle services.
  • Tranz Scenic – train services.

Prams

Prams are permitted on buses, but you are responsible for your child's safety. Ensure prams are securely stowed and put the brake on! Wheelchairs take priority in the designated wheelchair space so you may be asked to fold your pram up. Children under 5 travel free on all BUSIT services – take them on an adventure today.

Public holidays

Most of our bus services run on public holidays. Please visit the individual route page for more information.

RealTime

Waikato Regional Council has a RealTime tracking system for the Hamilton city bus network. RealTime lets passengers know when the next bus is coming (rounded to the minute) - through electronic display units, audio messages or via the Transit Realtime app. Just press the button on any RealTime bus pole to find out when the next bus will arrive.

School services

With 24 routes crossing the city, and many buses serving regional schools, most schools are either on a bus route or just a short walk away. Click here to download the back to school flyer.

For information on Ministry of Education school buses, please contact your school office.

Signal the bus driver

Please signal the bus driver when waiting at the bus stop. If you do not signal, the driver may not stop.

 

Skateboards and scooters

Scooters (that fold) and skateboards are permitted on buses but must be securely stowed at all times for the safety of other passengers.

Smoking

You are not permitted to smoke on a bus.

 

Suggestions

You can comment on or make suggestions regarding our bus services by contacting us.

 

Timetables

Timetables can be printed from the online Hamilton and regional route pages.

You can also pick up a printed copy on the bus, from the BUSIT counter at the Hamilton Transport Centre or ordered from 0800 205 305.

Every effort is made to maintain the advertised timetable, however we cannot make any guarantees that an advertised service will operate.

Transit Realtime App

Transit, the free realtime bus app is now available from the App Store and Google Play.

Most buses are now fitted with new GPS devices, which feed realtime bus arrival times through to the Transit Realtime App.

The Transit App is free to download and easy to use.

Transport Centre BUSIT counter

There is a staffed BUSIT counter inside the Transport Centre, open 8am-4.30pm Monday to Friday. Come and see us to plan your journey, pick up timetables, buy or top up your BUSIT card. Eftpos is available. 

Wheelchairs

All buses on Hamilton urban services are wheelchair friendly.

Wheelchairs must be under 250kg in weight and 80cm in width to travel on the bus. The operator always aims to operate accessible buses, however there may be times when this is not possible due to operational reasons.

WiFi

Free WiFi services are provided on the following bus services; 20 Cambridge, 21 Northern Connector, 22 Morrinsville/Paeroa, 23 Raglan and 24 Te Awamutu. Click here to find out more about WiFi access and terms and conditions of use.