About us

 

In this section: A BUSIT storycontact us, code of conduct,  how to use the bus, getting to school by buslost property, accessibility, A-Z general information, Transport Centre map.

 

 

Waikato Regional Council is responsible for planning, tendering, contracting and marketing the region’s bus services. The operation of the buses is contracted to various bus companies.

We operate 26 bus services within Hamilton as well as 12 regional services.

In total, our buses serve more than 1,000 bus stops and carry around five million passengers a year. And we try to ensure that our buses are as accessible as possible for those who are mobility, visually or hearing impaired.

How to contact us:

  • visit the Transport Centre BUSIT counter team between 8am and 4.30pm Monday to Friday
  • freephone 0800 4 BUSLINE (0800 4 2875 463) - available 24 hours a day
  • using one of our forms below
  • if you're calling from outside the Waikato region, you can contact us on 0800 800 401

We like hearing from you!

Do you have a complaint, compliment or suggestion? Use our online form!(external link)

Do you want to ask a question? Send us an email.

If your bus is running really late, hasn't turned up or a serious incident has occured, contact our individual bus operators.

Hamilton Transport Centre map

Transport Centre map

Individual bus operators

Passenger transport service issues outside office hours, or an issue that can not be handled by the 0800 4BUSLINE operators needs to be directed to the individual bus operators listed below.

Appropriate issues for contacting the bus operators are:

  • the bus has not turned up
  • the bus is running really late
  • a serious incident has occured.
Hamilton Urban Services
1 Pukete Pavlovich 07 8475545, Mobile 021 778991
3 Dinsdale Pavlovich 07 8475545, Mobile 021 778991
6 Mahoe Pavlovich 07 8475545, Mobile 021 778991
7 Glenview Pavlovich 07 8475545, Mobile 021 778991
8 Frankton Pavlovich 07 8475545, Mobile 021 778991
9 Nawton Pavlovich 07 8475545, Mobile 021 778991
12 Fitzroy Pavlovich 07 8475545, Mobile 021 778991
18 Te Rapa Pavlovich 07 8475545, Mobile 021 778991
26 Bremworth Templeview Pavlovich 07 8475545, Mobile 021 778991
29 Hamilton Gardens Pavlovich 07 8475545, Mobile 021 778991
Hamilton Urban Services
2 Silverdale Go Bus 07 846 1975
4 Flagstaff Go Bus 07 846 1975
4 Flagstaff North Go Bus 07 846 1975
5 Chartwell Go Bus 07 846 1975
10 Hillcrest Go Bus 07 846 1975
11 Fairfield Go Bus 07 846 1975
13 University Go Bus 07 846 1975
14 Claudelands Go Bus 07 846 1975
16 Rototuna Go Bus 07 846 1975
RDE and RDE Rototuna Directs Go Bus 07 846 1975
17 Hamilton East Uni Go Bus 07 846 1975
Orbiter Go Bus 07 846 1975
CBD Shuttle Pavlovich 07 8475545, Mobile 021 778991
Rugby Shuttle Go Bus 07 846 1975
Regional Services
Hamilton - Ngaruawahia - Huntly Go Bus 07 846 1975
Hamilton - Huntly - Pukekohe Go Bus 07 846 1975
Hamilton - Raglan Go Bus 07 846 1975
Hamilton - Cambridge Go Bus 07 846 1975
Hamilton - Te Awamutu Go Bus 07 846 1975
Hamilton - Morrinsville - Te Aroha - Paeroa Go Bus 07 846 1975
Tokoroa - Mangakino Go Bus 07 886 5399
Mangakino - Taupō Go Bus 07 886 5399
Taupō Urban  Waipawa Buses 07 378 2172